Taking care from better to exceptional

A fundamental truth of our work is that one cannot improve what one cannot measure. Our focus on healthcare quality measurement harnesses data to gain insights into the performance of healthcare systems, plans, and providers.

Being able to evaluate care across different settings is the first step in being able to improve healthcare by identifying what works and what doesn’t, discovering and addressing disparities in the delivery and outcomes of care – even preventing misuse of health services and improving patient safety. Much of our patient-centered research in this area is conducted in partnership with the Indiana University Center for Health Services and Outcomes Research, which seeks to advance the science of transforming the healthcare system locally, regionally, and nationally.