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The Family In-Patient Communication Survey (FICS) is a survey that is comprised of 30 questions that measure communication experiences of family members of hospitalized patients. The survey includes two dimensions of communication – information and emotional support.

The survey has been validated in a population of 360 family members of seriously ill hospitalized older adults.

There are more than 13 million older adults admitted to the hospital every year in the United States. Over ½ of these older Americans will require a family member to make decisions on their behalf due to cognitive impairment. Family members report experiencing high stress and poor communication when faced with caring for a loved one with cognitive impairment. The FICS will allow providers, hospitals and healthcare systems to measure and improve upon communication with families of cognitively impaired patients.

Designed to be administered in person or by phone by a research assistant or other clinician, the FICS is intended for any clinicians or researchers wanting to study in-patient communication, as well as hospitals and health care systems wanting to improve quality and patient and family satisfaction measures.

The Family In-Patient Communication Survey by Dr. Alexia Torke and Indiana University is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Dr. Torke would love to hear about how your are using the FICS. Please email her and share your experiences.

Click here to download the tool.